Assessment of Chargeability

In line with provincial health requirements last year, Tarion increased the use of virtual inspections and temporarily moved the assessment of chargeability to the time of the claim inspection. This temporary modification to chargeability was put in place to help industry adjust to the ongoing changes to the claims process due the pandemic.

As provincial health requirements have evolved and we return to more in-person inspections, effective November 29, 2021 the temporary modification to chargeability is being removed and assessment of chargeability is moving back to the time of the warranty assessment. Conciliation fees for homeowners, which were also waived last year, were reinstated earlier this year.

New Temporary COVID-19 Exception to Chargeability

We are advised that the pandemic is causing disruptions in the manufacturing and distribution of building materials, hardware, appliances and equipment required for new home construction and service. 

All exceptions to chargeability that are outlined in Registrar Bulletin 04, and all other provisions outlined in RB04 will continue to apply. However, for all conciliations that take place on or after November 29, 2021, Tarion will also add a temporary exception to chargeability. This exception will address issues with supply chains, material shortages and trades as a result of the COVID-19 pandemic. In order for the exception to be applied, the conditions will have to be met as outlined in the revised Registrar Bulletin 04. 

If the criteria are met and the exception is found to apply, Tarion can extend the post-conciliation repair period and document the extension provided in the Warranty Assessment Report. 

If builders are aware that an item will be delayed due to COVID-19, every attempt should be made to contact Tarion well before the conciliation to request an extension to the pre-conciliation repair period, pursuant to Registrar Bulletin 01 and Registrar Bulletin 02.

We also again encourage you to review the following resources for additional information on Tarion's COVID-19 response:

·     Updated Q&A on Unavoidable Delay & Critical Dates

·     Shortages In Building Materials, Hardware, Appliances & Equipment

·     PDIs & Delayed Closing 

·     Consumer Resources

Need Help? Call Tarion.

If you have questions, please contact our Customer Service team at 1-877-982-7466 or email covid19@tarion.com.