The statutory holidays recognized by the Province are December 25, December 26, and January 1. We would like to confirm whether your organization will be observing any additional days during the holiday season or if there are any updates to your notification instruction form.

Our system follows the holiday protocols you've provided. However, if schedules or contact information have changed, we request you review and confirm your latest instructions. Ontario One Call requires this information to ensure accurate contact details for those days.

We kindly ask that you inform us of any changes or additions to your holiday schedule by Thursday, December 11, 2025. You will receive a confirmation email once your updates are processed.

Please remember that, as per regulations, UIOs are required to respond to emergencies by clearing or being onsite within 2 hours, even on holidays. They are then required to report the status of the locate via 360 Feedback within 3 business days of completion. It is the responsibility of UIOs to ensure all necessary arrangements are in place to maintain compliance year-round.

If we do not receive a response from you regarding this matter, we will accept that as a confirmation that you do not require any changes.

To inform Ontario One Call please contact Member Services at memberservices@ontarioonecall.ca

Please note OOC's Support Services will remain open throughout the holiday period, however, Member and Client Services will not be available on the Statutory Holidays.

Regards, Ontario One Call